Do you have questions about Nesta Storage or serviced offices? You will find the answers to the most common asked questions here. If your questions are not answered here please feel free to contact us and we will be happy to answer them.

Access:

Can I access my room 24 hours a day?
What are the opening hours?
Why do I need an access code?
Why do I need to have a lock on my room?

Security:

Do you supply a lock for my room/ unit?
Why do I have to have my own lock?
What security features do you offer?
Can I allow other people access to my room?

Size of Unit:

Can I upsize/downsize room if I need more or less storage space?
What size room/unit will I need?
If I book the wrong size unit/room can I change it?
What is the height of the rooms?
If I book the wrong size unit/room can I change it?
What is the height of the rooms?
What is the width of the openings in the doors?

Packing Supplies:

Why should I buy boxes?
Do you sell boxes and packing supplies?

Facilities Available:

Do you have trolleys available?
Do you have stacking unit available?
I have heavy items to store – are there lifts I can use?
Is that tea for me?

Transport and Moving:

Do you provide a removal service?
How do I bring my belongings to my unit?

Rental Period:

What is the minimum rental period?
Do I need to give you notice when I want to move out
Do I need to tell anyone that I finished with the room?

Invoicing/payment charges:

Are there discounts available for long term storage?
Why do I have to pay for room/unit in advance?